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  • 1.  Do Calls going from UC-->VCC-->UC-->VCC stay same media path?

    Posted 2 days ago
    Edited by Steve ONeal 2 days ago

    Hello,

    I'd heard at one time that the VCC infrastructer and the UC Infrastructure were separate (maybe that's changed now).   But regardless, my stituation is that I often have to design solutions where a caller might enter on a UC ph number  then choose an AA option which goes to a VCC channel, then be re-directed to a UC user, and maybe end up being sent back to a destination on the VCC side.

    Is all this back-n-forth keeping one media path?   Or, is there hair-pinning going on?


    #ContactCenter
    #UnifiedCommunications

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    Steve ONeal
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  • 2.  RE: Do Calls going from UC-->VCC-->UC-->VCC stay same media path?

    Posted 22 hours ago

    Hi Steve,

    I will refer to our product team and get back to you. Thank you for your constribution. 



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    Alison Stewart
    8x8
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