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  • 1.  Is work.8x8 going to be integrated into the contact center?

    Posted 05-30-2024 08:55

    It seems like I remember that work.8x8 was going to be integrated into the contact center so agents don't need both screens open.  Is this happening?



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    Joe Konecny
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  • 2.  RE: Is work.8x8 going to be integrated into the contact center?

    Posted 05-30-2024 23:11

    They have said previously to us too, given all the enhancements coming out of late... hopefully it'll be soon! 



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    Ben Fischer
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    Original Message


  • 3.  RE: Is work.8x8 going to be integrated into the contact center?

    Posted 05-31-2024 00:16

    Hi Joe

    Thanks for posting the question here.  A colleague of mine in CC Product Management is currently working on this and I believe that the target date for this to be released is sometime in July or August - so not too much longer to wait (and we appreciate your patience!).

    Glen

    Product Manager - Admin Experience


    Original Message


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