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  • 1.  Do Calls going from UC-->VCC-->UC-->VCC stay same media path?

    Posted 19 days ago
    Edited by Steve ONeal 19 days ago

    Hello,

    I'd heard at one time that the VCC infrastructer and the UC Infrastructure were separate (maybe that's changed now).   But regardless, my stituation is that I often have to design solutions where a caller might enter on a UC ph number  then choose an AA option which goes to a VCC channel, then be re-directed to a UC user, and maybe end up being sent back to a destination on the VCC side.

    Is all this back-n-forth keeping one media path?   Or, is there hair-pinning going on?


    #ContactCenter
    #UnifiedCommunications

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    Steve ONeal
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  • 2.  RE: Do Calls going from UC-->VCC-->UC-->VCC stay same media path?

    Posted 18 days ago

    Hi Steve,

    I will refer to our product team and get back to you. Thank you for your constribution. 



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    Alison Stewart
    8x8
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  • 3.  RE: Do Calls going from UC-->VCC-->UC-->VCC stay same media path?

    Posted 12 days ago

    Anything?



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    Steve ONeal
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    Original Message


  • 4.  RE: Do Calls going from UC-->VCC-->UC-->VCC stay same media path?

    Posted 12 days ago

    Hey Steve!  Alison let me know who she followed up with and I sent a reminder msg.  I'll let you know of any updates!



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    Mattics Phi
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    Original Message


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