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  • 1.  Agent workspace live transcriptions

    Posted 4 days ago

    Hi all,

    Is there anyway to turn on live call transcriptions in Agent Workspace?

    I don't think this is available currently, is it in the pipeline?

    Thanking you


    #ContactCenter

    ------------------------------
    Gavin Moore
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  • 2.  RE: Agent workspace live transcriptions

    Posted 4 days ago

    Hi Gavin, 

    We do have this feature in BETA. If you are interested in finding out more, please reach out to your CSM/AM.



    ------------------------------
    Alison Stewart
    8x8
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    Original Message


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