Open Forum

 View Only

  • 1.  Agent workspace live transcriptions

    Posted 03-09-2026 09:36

    Hi all,

    Is there anyway to turn on live call transcriptions in Agent Workspace?

    I don't think this is available currently, is it in the pipeline?

    Thanking you


    #ContactCenter

    ------------------------------
    Gavin Moore
    ------------------------------


  • 2.  RE: Agent workspace live transcriptions

    Posted 03-10-2026 04:21

    Hi Gavin, 

    We do have this feature in BETA. If you are interested in finding out more, please reach out to your CSM/AM.



    ------------------------------
    Alison Stewart
    8x8
    ------------------------------



Related Content