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  • 1.  Agent workspace live transcriptions

    Posted 21 days ago

    Hi all,

    Is there anyway to turn on live call transcriptions in Agent Workspace?

    I don't think this is available currently, is it in the pipeline?

    Thanking you


    #ContactCenter

    ------------------------------
    Gavin Moore
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  • 2.  RE: Agent workspace live transcriptions

    Posted 21 days ago

    Hi Gavin, 

    We do have this feature in BETA. If you are interested in finding out more, please reach out to your CSM/AM.



    ------------------------------
    Alison Stewart
    8x8
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    Original Message


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