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Our previous systems had a voicemail menu so I could configure 0 for the caller if they wanted additional assistance. I see that option. But I could also configure other digits. For example, press 1 if you would like to label this voicemail as urgent. Is that not possible with 8x8? I dont see an option for it.

Hi Steve,

At present we don't have that feature.  We appreciate any product enhancement ideas so we would like to first thank you for this. A feature request is now submitted and endorsed to the 8x8 product management team for consideration and prioritization. Like with any other product feature suggestions, please be advised that this needs to be carefully scrutinized and assessed before taking further action as to ensure that this meets a wider customer need and is in accordance with product roadmap and overall company vision

hi Steve, 

You mentioned the thing about "marking the message urgent".  There is actually a feature for that.    When a person is leaving a VM if the press pound (#) after speaking their message they will be presented some options.  One of which is "mark this message urgent".

But, as for the other part of you question about providing additional choices, I don't believe that exists (yet).

Thanks for the helpful feedback Steve. I tried that before but no prompt to mark the message urgent. We do get options when hitting # after recording the message. If satisfied with message press 1, to listen to your message press 2, to delete and rerecord press 3 and press 0 to be transferred. That's all. Maybe there is a setting in the admin area for this. I will check.