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Hi everyone,

We have a campaign of lets say 10,000 records in our CRM.

We have 2 queues that need to call these customers.

If I create 2 campaigns that aim at the list (because only 1 queue per campaign) will they be dialing the same records or will it only present records to the agents that were not called yet?

Or do I need to add both queues to 1 new queue and assign this new queue to the campaign?

problem here is we have a ton of reports and dashboard associated with these queues that I would need to rebuild.

Hi everyone,

We have a campaign of lets say 10,000 records in our CRM.

We have 2 queues that need to call these customers.

If I create 2 campaigns that aim at the list (because only 1 queue per campaign) will they be dialing the same records or will it only present records to the agents that were not called yet?

Or do I need to add both queues to 1 new queue and assign this new queue to the campaign?

problem here is we have a ton of reports and dashboard associated with these queues that I would need to rebuild.

Hi Drew,

I'm not sure I understood the "2 campaigns that aim at the list" means you are creating 2 different campaigns with the same 10,000 records?

Here are some generic assumptions:

• A campaign is mapped to a single queue
• You can point multiple campaigns to the same queue
• If multiple campaigns are pointing to the same queue the 8x8 Campaign Management will balance interactions among the campaigns so during the day agents will be handling interactions from all campaigns that point to that queue - regardless of when you start each campaign
• Agents can be assigned to different queues
• One campaign is not affecting the other campaign record-wise (if you put the same record in 2 campaigns this record will be dialled 2x)

Let me know if those generic assumptions are answering your question.

Cheers,

--

Hi everyone,

We have a campaign of lets say 10,000 records in our CRM.

We have 2 queues that need to call these customers.

If I create 2 campaigns that aim at the list (because only 1 queue per campaign) will they be dialing the same records or will it only present records to the agents that were not called yet?

Or do I need to add both queues to 1 new queue and assign this new queue to the campaign?

problem here is we have a ton of reports and dashboard associated with these queues that I would need to rebuild.

Thanks Rafael,

The goal is to have 

Sales teams A & B working on the same campaign.

Sales teams A & B have their own queues with their own daily automated reports.  Their own dashboards.

Creating a new queue for this one situation just didn't seem right and I wanted to check before going through and creating a new queue, new reports, new report schedules, new dashboards etc.

The only way I thought it would be possible is to have Campaign A assigned to Sales team A and Campaign B assigned to Sales team B.  Both campaigns being filtered to point at the same list of customers

Hopefully this clears up what I am trying to accomplish.

Hi Drew,

I'm not sure I understood the "2 campaigns that aim at the list" means you are creating 2 different campaigns with the same 10,000 records?

Here are some generic assumptions:

• A campaign is mapped to a single queue
• You can point multiple campaigns to the same queue
• If multiple campaigns are pointing to the same queue the 8x8 Campaign Management will balance interactions among the campaigns so during the day agents will be handling interactions from all campaigns that point to that queue - regardless of when you start each campaign
• Agents can be assigned to different queues
• One campaign is not affecting the other campaign record-wise (if you put the same record in 2 campaigns this record will be dialled 2x)

Let me know if those generic assumptions are answering your question.

Cheers,

--

Hi everyone,

We have a campaign of lets say 10,000 records in our CRM.

We have 2 queues that need to call these customers.

If I create 2 campaigns that aim at the list (because only 1 queue per campaign) will they be dialing the same records or will it only present records to the agents that were not called yet?

Or do I need to add both queues to 1 new queue and assign this new queue to the campaign?

problem here is we have a ton of reports and dashboard associated with these queues that I would need to rebuild.

Thanks Rafael,

The goal is to have 

Sales teams A & B working on the same campaign.

Sales teams A & B have their own queues with their own daily automated reports.  Their own dashboards.

Creating a new queue for this one situation just didn't seem right and I wanted to check before going through and creating a new queue, new reports, new report schedules, new dashboards etc.

The only way I thought it would be possible is to have Campaign A assigned to Sales team A and Campaign B assigned to Sales team B.  Both campaigns being filtered to point at the same list of customers

Hopefully this clears up what I am trying to accomplish.

Hi Drew,

I'm not sure I understood the "2 campaigns that aim at the list" means you are creating 2 different campaigns with the same 10,000 records?

Here are some generic assumptions:

• A campaign is mapped to a single queue
• You can point multiple campaigns to the same queue
• If multiple campaigns are pointing to the same queue the 8x8 Campaign Management will balance interactions among the campaigns so during the day agents will be handling interactions from all campaigns that point to that queue - regardless of when you start each campaign
• Agents can be assigned to different queues
• One campaign is not affecting the other campaign record-wise (if you put the same record in 2 campaigns this record will be dialled 2x)

Let me know if those generic assumptions are answering your question.

Cheers,

--

Hi everyone,

We have a campaign of lets say 10,000 records in our CRM.

We have 2 queues that need to call these customers.

If I create 2 campaigns that aim at the list (because only 1 queue per campaign) will they be dialing the same records or will it only present records to the agents that were not called yet?

Or do I need to add both queues to 1 new queue and assign this new queue to the campaign?

problem here is we have a ton of reports and dashboard associated with these queues that I would need to rebuild.