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Neil, Thank you for your question, our support staff is aware of the issue and we are working towards replicating the issue in house. Support staff will be reaching out to you to discuss details, we appreciate your patience. Once we have clear resolution, we will also update this thread for our fellow ...

Ali, Thank you for the message, I see a support case opened for the same issue. I have asked a senior engineer to reach out to you today and discuss the issue further. We will update this thread with potential solution for fellow community users to follow. Regards, Dipen Shah Sr Director - Global Technical ...

Thank you for your question. Below are some of the practices you can evaluate: 1. You can implement overflow mechanism (timer based) which will allow calls to be answered quicker than getting abandoned in the queue. 2. Disabling auto-answer option and enable push notification of the active call ...