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As an 8x8 Wholesale partner, I'm sorry to hear you had this experience with 8x8's tech support team - usually they are really "on-the-ball"!! As a reseller of multiple VoIP providers, I would recommend getting your next service through an authorized phone company with the carrier of choice - Going direct ...

Hey Jeff, Once you delete it from the ring group, it will be available to add in the details section of the auto attendant. and i believe that is correct, DND just stops the phone from ringing but doesn't immediately send the call to voicemail. ------------------------------ Ken Berta ...

Hey Jeff, That's not what DND should be used for. All you need to do is log into Admin Console, remove your main number from the ring group and add it to the Auto Attendant. The ring group probably has the default setting that if no one is available, calls should go to the ring group voicemail box. ...