Hey Jeff,
Once you delete it from the ring group, it will be available to add in the details section of the auto attendant. and i believe that is correct, DND just stops the phone from ringing but doesn't immediately send the call to voicemail.
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Ken Berta - High Sp
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Original Message:
Sent: 08-31-2023 08:19
From: Jeff Sheats
Subject: DND Nightmares
Hey Ken many thanks.
I can easily delete the main number form the ring group which will leave it empty.
However I am unclear exactly where I would add the main number to AA?
Also when I DND on desk set using soft key, it still forces the caller to hear ring after ring instead of going right to VM?
THANKS MUCH!!
Jeff Sheats, Allied ASID, RID
Registered Interior Designer No. 00052
Principal Interior Designer
Jeff Sheats Designs, Inc.
Studio Phone 317-357-0155
Studio Fax 24 Hours 317-357-3088
Direct Cellular 317-696-9697
Email to jsheats@jeffsheatsdesigns.com
Visit us on the web anytime at www.jeffsheatsdesigns.com
Original Message:
Sent: 8/31/2023 11:14:00 AM
From: Ken Berta - High Sp
Subject: RE: DND Nightmares
Hey Jeff,
That's not what DND should be used for. All you need to do is log into Admin Console, remove your main number from the ring group and add it to the Auto Attendant. The ring group probably has the default setting that if no one is available, calls should go to the ring group voicemail box.
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Ken Berta - High Sp
Original Message:
Sent: 08-30-2023 11:06
From: Jeff Sheats
Subject: DND Nightmares
1.) *78 DND System wide command we want AA to pick up immediately with no rings - instead it goes to a generic ring group voice mail box. We are trying to save callers time sending all calls right to the AA. Anyone know how to do this? 8x8 not helping!
2.) DND on Polycom VVX411 soft key for the desk set is also sending all callers to a generic voice mail box strange. Again we are trying to eliminate all ringing and save callers time sending them right to the extention external voice mail box. Anyone know how to do this?
MANY THANKS!
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Jeff Sheats
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