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I understand that cloud services infrastructure design is often 'sensitive' and companies don't like to confirm exact details - and I accept that. We selected 8x8 as our potential preferred solution on the basis it was a 'true cloud' solution (i.e. hosted in multiple locations internationally with ...

I have no idea how the 'partial number' option on the call forwarding rules works, but could you forward all calls starting with 0 to the Auto Attendant (and then I assume any internal calls would still be presented to the extension - assuming your extensions don't start with 0)? I was hoping there might ...

I've been looking at this for our new environment as our sales team like the 'ring all' strategy for incoming calls. We also overflow from one group (with a small number of users) to a larger group if the call is not answered in the first couple of rings. If you run call stats on the groups, then you ...

I am also testing 8x8, and have encountered the same limitation / requirement. We are more complex, but each team of users would use a 'team number' as their number (not individual DDIs). I can see it is possible to change the outbound number presented when calling out (so all 'sales' users present the ...

Thanks for the feedback Calvin. It is possible that it is something within our NetSuite configuration that is preventing the call records from being created (the auto call log is certainly ticked). However, I think the other issues around usability will stop us rolling this out to our users. ...

Thanks all - overall I'm very disappointed with the NetSuite integration, and I think it's highly unlikely we'll use it. Is anyone else using the generic browser plugin for click to dial? Are you also seeing the format change/numbers move as I am above? I feel like there should be an icon shown ...

Is anyone out there using the 8x8 Oracle NetSuite Integration with 8x8 Work? I have just started testing this (as part of my POC), and so far I am not impressed. I am struggling to get answers from my implementation partner, so I thought I would ask here to see if what I am seeing is 'normal' or ...