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Andy Rawll

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RE: New Account - 30 Day free trial - Express

Posted By Andy Rawll 05-02-2022 16:21
Found In Community: Open Forum \ view thread
During the one month trial process, you can add more licenses, up to the product maximum of 9 https://support.8x8.com/express/system-administration/8x8-express-how-to-add-licenses

RE: Service Updates & Release Information

Posted By Andy Rawll 01-29-2022 05:24
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Hi Steve You can subscribe to the various update communications, including the monthly 'In the Loop' newsletter here: https://go.8x8.com/Manage_Your_Email_Preferences.html If you log-in to this portal (https://community.8x8.com) or via SSO (https://login.8x8.com), the above URL should display any current ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 09:31
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....and that's all we have time for today. Very many thanks to all of you that stopped-by today to join this AMA on 8x8 Frontdesk, in particular to those that posed excellent questions. I hope that you found the session informative and will keep in touch with us via the Open Forums on the 8x8 Community ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 09:18
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As the success of 8x8 Frontdesk hinged on the effectiveness of the call handling experience, we subjected it to an extended pre-release trial period with a wide range of 8x8 customers in the US, UK and Australia. The product and the user experience evolved considerably, based on timely, valuable and ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 09:03
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The current version of 8x8 Frontdesk enables a single receptionist to answer, manage and connect up to six concurrent calls, including the ability to hold and park calls during call consultation. Multiple receptionists can be aligned and assigned to the same call queue, enabling you to scale call ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 09:00
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Well spotted! That was then. The great news is that we have a rolling thunder of monthly releases for the 8x8 Work for Desktop app, including updates, enhancements and new options for 8x8 Frontdesk. The initial launch version (September 2021) was v7.11 and did not include call parking. The current ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 08:52
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Once in "receptionist" mode, the user is associated with the relevant call queues assigned to their receptionist groups, so they will be unavailable to take calls to their personal line ------------------------------ Cheers Andy Andy Rawll Senior Manager, Product Marketing 8x8 --------- ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 08:46
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8x8 Frontdesk is supported with X Series licensing only. Specifically, Pro, X4, X6, X7, X8. It does not support Legacy or Editions environments. The minimum requirements are Work for Desktop v7.11 (current version v7.13) and Admin Console v1.29.1 (current version v1.30) ------------------------------ ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 08:41
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The 8x8 Frontdesk experience is not accessible by default to all X4 users. The X4 license includes the entitlement to access 8x8 Frontdesk, however the capability has to enabled by the system manager (via the 8x8 Admin Console interface). This ensures that only users, that need/expect to have access ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 08:35
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Hi Carly Yes, 8x8 Frontdesk can be used as part of our 8x8 Voice for Microsoft Teams solution, which enables an operator/receptionist to answer and connect calls to users with either the 8x8 Work app or Microsoft Teams client interface, including those enabled with 8x8's Microsoft solution certified ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 08:28
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Switchboard Pro and its non-Pro predecessor have been around for over 7 years. 8x8 Frontdesk represents a clear and significant evolution in a number of areas. 1) Yes, it's been designed specifically for users in receptionist and operator roles. 2) It's a full softphone-based solution, as part of ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 08:13
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Hi Joel. Actually, that's one of the most popular questions! The formal product name is 8x8 Frontdesk - one word, big F, small d. Simply stated, it provides a new full-screen call handling experience for users in receptionist or operator roles. It features as part of the standard 8x8 ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk

Posted By Andy Rawll 11-09-2021 08:02
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And...we're live! Welcome to the latest AMA on 8x8 Communities. Today's topic is 8x8 Frontdesk, the call handling experience, within the 8x8 Work for Desktop app, for users in receptionist or operator roles. I'm looking forward to your questions on any aspect of the product or the use-cases that ...

RE: Ask Me Anything (AMA) with Mark Lipshaw: Analytics for 8x8 Work

Posted By Andy Rawll 08-26-2021 09:26
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Does Analytics for 8x8 Work provide call quality trending analysis and are there plans for any kind of speech analytics, similar to what 8x8 offer for Contact Center? ------------------------------ Cheers Andy Andy Rawll Senior Manager, Product Marketing 8x8 ---------------------------- ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Voice for MS Teams

Posted By Andy Rawll 08-10-2021 10:18
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Many thanks to all of you that participated in today's session. I'll keep a close watch on the forum, so please do post any further questions and I'll be sure to respond. For general information on 8x8 Voice for Teams, visit the solution page here: https://www.8x8.com/products/integrations/microsoft-teams ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Voice for MS Teams

Posted By Andy Rawll 08-10-2021 10:10
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Yes, direct transfer to a call queue or ring group is supported. Note that consultative (warm) transfer is not supported - this is where support of Microsoft Teams presence (status visibility to other 8x8 users/extensions/operators) is valuable. ------------------------------ Cheers Andy Andy ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Voice for MS Teams

Posted By Andy Rawll 08-10-2021 10:05
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No, they are separate entities. When 8x8 Voice for Teams is enabled, it's recommended that Microsoft Teams voicemail is turned-off to ensure that calls route to 8x8 voicemail ------------------------------ Cheers Andy Andy Rawll Senior Manager, Product Marketing 8x8 -------------------- ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Voice for MS Teams

Posted By Andy Rawll 08-10-2021 10:00
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Great question. No additional software is required. Users continue to use the standard Microsoft Teams interface. There's no difference in the way that they take or make calls. The 8x8-powered eFax and SMS (North America only) options can be enabled within the same interface, using the 8x8 Voice for ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Voice for MS Teams

Posted By Andy Rawll 08-10-2021 09:54
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Yes it does. The current Microsoft APIs support asynchronous presence, which means that the status of Teams-based users can be viewed in real-time from 3rd party applications, like 8x8 Voice for Teams, that have implemented the integration. This capability is valuable for expert consultation and receptionist-driven ...

RE: Ask Me Anything (AMA) with Andy Rawll: 8x8 Voice for MS Teams

Posted By Andy Rawll 08-10-2021 09:49
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Call recording (automatic or manual) and media storage are standard capabilities of 8x8 X Series and the associated 8x8 Work user interface. Right now, this option is not available as part of Voice for Teams. However, this is under consideration for a forthcoming product update. ------------------------------ ...