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Hi Glen Really appreciate you getting back to me regarding this. We are looking forward to the change. RR.

Hello With the move from Agent Console to Agent Workspace, I was wondering if many of you have made the move or have tested the new Agent Workspace. We have looked at Agent Workspace, and it looks good. It's more responsive and has a cleaner look and makes better use of the available desktop ...

Those are great suggestions. I would like to add the following. Greater capabilities with bulk edits or uploads are needed. I would also like to add, Allow users to delete their own greetings. The ability to add individually Ring Group to VCC directory. ------------------------------ ...

We have an inbound phone queue where the SLA is set to 20sec. Within a 1-hour interval there was only one call that had an 8 sec waiting in queue time. However, the SLA for that interval is 0%. I don’t understand how this could be. I am not sure what I am missing. Has anyone seen this before? Appreciate ...

The question I have is how do we track feature request and upcoming system enhancements? We recently moved to 8x8 Contact Center and although the system is OK, we do miss some of the features from our previous system. We have submitted a few feature request that would really help our CC agents. The main ...