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Hello - I have external speakers and a headset that I use with my 8X8. I would like it set up to where when I recieve a call the ring is heard on my headset and external speakers. When I answer the call, ...
Hi all, I have a customer who for security reasons has to have his network and FW pretty well locked down. Due to this, end users on Work for Desktop dont receive the update notifications and we have to ...
Thank sounds very promising. Thank you Gents. Our Ops team is currently suffering from change fatigue, and would have been most unhappy if I had team members trying to test a feature that the KB says ...
I have an agent on auto answer (persistent connection) and we've had no complaints about queue whisper; I just checked a couple of call recordings and they sound okay - I can't test properly with this ...
Hi Ben - we implemented auto answer on all queues and we had whispers on them all. I soon removed the whisper function as it just doesn't work as it did on our old Avaya system. Sometimes the whisper would ...
Our teams have started implementing auto answer to save a few seconds and potentially cut down on Reject Timeouts. I thought the Whisper functionality would be great to let the agent know which queue they ...
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