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 Auto Attendants UK , can you direct an option to a public number like NHS 24?

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Dawn Guthrie's profile image
Dawn Guthrie posted 08-15-2023 03:51

We require one of 0300 numbers to redirect out of hours to NHS 24 but the number for dialling this is simply 111, will the call route to the correct place if we add the "route to" as 111? Or is there no way to use that type of number in an AA set up?

Alison Stewart's profile image
Level 2 Contributor Alison Stewart posted 08-15-2023 04:27 Best Answer

Hi Dawn, Thankyou for contributing to the 8x8 Community.  

I can confirm that if you 'route to' 111 it will redirect to NHS 24.  I hope that helps.