Open Forum

I have an auto-attendant set up which gives callers two option, each transferring the call to a different ring group. When the members of the ring group receive the call, the caller ID just displays the name of the ring group rather then the number of the person making the call, making it difficult to return calls if they are missed.

Has anyone been able to set this so the caller ID remains that of the external caller when transferring to a ring group?

Hi Matt,

In the ring group settings you can change the caller ID settings so it displays the customer name and number rather than the RG name and customer number.

Kind regards

I have an auto-attendant set up which gives callers two option, each transferring the call to a different ring group. When the members of the ring group receive the call, the caller ID just displays the name of the ring group rather then the number of the person making the call, making it difficult to return calls if they are missed.

Has anyone been able to set this so the caller ID remains that of the external caller when transferring to a ring group?

Hello Matt,

I think you`ll find this technical literature helpful;

Please note that you need to have admin rights to apply the change.

If you need any other help, please don`t hesitate to reach out to the 8x8 support team.

Hi Matt,

In the ring group settings you can change the caller ID settings so it displays the customer name and number rather than the RG name and customer number.

Kind regards

I have an auto-attendant set up which gives callers two option, each transferring the call to a different ring group. When the members of the ring group receive the call, the caller ID just displays the name of the ring group rather then the number of the person making the call, making it difficult to return calls if they are missed.

Has anyone been able to set this so the caller ID remains that of the external caller when transferring to a ring group?