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  • 1.  VCC Auto-Dialer Skip Question

    Posted 09-29-2022 11:54
    hello everyone,

    We have an agent on a preview auto-dialer campaign.

    This agent used the skip function a few times yesterday and selected a transaction code for these skipped calls.

    Where is this data?  I cannot seem to find it. 

    When they are skipped, do they return to the list and get dialed again?  I can't find anything online

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    Drew Vance
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  • 2.  RE: VCC Auto-Dialer Skip Question

    Level 2 Contributor
    Posted 10-05-2022 04:21
    Hi Drew

    Skip will make the record complete until and unless the disposition code, for example try again, is not applied to the record.  If you have a look in the Historical Campaigns reports you can find the details in the Campaign Details report (under Campaigns Folder).

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    Alison Stewart
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    Original Message