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  • 1.  Problems with inbound calls from T-Mobile?

    Posted 18 days ago

    I am experiencing problems where inbound calls from T-Mobile to my 8x8 number are going to voicemail.  It might ring once, a half-ring, or no ring at all before going to voicemail.  Tech support seems clueless on how to fix it.

    Is anyone else having the same problem?  Any solution?  My guess is they have a problem with their VoIP Termination or Origination/DIDs.

    Thanks


    #CustomerExperience
    #General

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    Anthony Stiso
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  • 2.  RE: Problems with inbound calls from T-Mobile?

    Posted 16 days ago

    Hi Anthony, we are sorry you are having problems with T-Mobile numbers. Our support team are actively working on this and will update you with the progress. 



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    Alison Stewart
    8x8
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  • 3.  RE: Problems with inbound calls from T-Mobile?

    Posted 16 days ago

    Thank you, Allison.  I made a test call just now today at 11:33am Eastern and the problem continues.   From my T-Mobile cell to my 8x8 1199 number

    Anthony



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    Anthony Stiso
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