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We have done our research into this and it doesn't appear that 8x8 has the ability to do this but wanted to see if this something that 8x8 has as a feature enhancement. For a workaround we advised the user to Many 8x8 customers create a"Warm Transfer" call flow/channel that routes to the target queue: Caller is placed on hold. Agent calls a special queue number/channel. Another agent answers. Agent briefs the receiving agent. Caller is merged/transferred.  Our users would like to be able to do a warm transfer into a queue. What are your thoughts, should this be something that 8x8 should look into as a future enhancement request?

Hi @Valerie Gonzalez! 

Thanks for posting this great question, and good news!

This is actually something the engineering team is already working on. Your case was automatically linked to that active project.  We don't have an exact release date to share, but it's currently targeted for end of FY27Q2.

Stay tuned, and let us know if you have any other questions in the meantime!

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Mattics Phi
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