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Hi Team,

We use voice comments in Surveys to get valuable feedback from customers. Accessing this data however is painful. As our voicecomment is at the end with a 2sec silence cut off, we get many comments which are just 2 seconds of silence and useless.

To avoid Supervisors from either

1. Playing every comment in Customer Experience searching for a comment or
2. Clicking every interaction in Quality Management looking for transcribed comments

I am trying to get them via API. I'm using
https://api.8x8.com/storage/ap/v3/objects?filter=type==transcription;sourceObjectType==voicecommentrecording&sortField=createdTime&sortDirection=ASC&pageKey=0&limit=4000
to get the Surveys with comments and then interivly getting the transcription via 
https://api.8x8.com/storage/ap/v3/objects/<OBJECTID>/content

Questions

1. How do I filter the https://api.8x8.com/storage/ap/v3/objects call to only return voicecomments which are over ... say 5seconds?
2. See below example, is there anyway I can get the whole comment transcription without it being split up this much? In this example we'd need to code in concatenation of 'transcript' on the responses
3. Is there a better way?! Please let there be...

Thank youuuuu

I imagine there'd be a way to do this in pbi as you can pick out the field and then filter by length; but I'm guessing you want to filter it before it goes into a data warehouse so I'm out (unless you could do that as part of the import tool...)

Hi Team,

We use voice comments in Surveys to get valuable feedback from customers. Accessing this data however is painful. As our voicecomment is at the end with a 2sec silence cut off, we get many comments which are just 2 seconds of silence and useless.

To avoid Supervisors from either

1. Playing every comment in Customer Experience searching for a comment or
2. Clicking every interaction in Quality Management looking for transcribed comments

I am trying to get them via API. I'm using
https://api.8x8.com/storage/ap/v3/objects?filter=type==transcription;sourceObjectType==voicecommentrecording&sortField=createdTime&sortDirection=ASC&pageKey=0&limit=4000
to get the Surveys with comments and then interivly getting the transcription via 
https://api.8x8.com/storage/ap/v3/objects/<OBJECTID>/content

Questions

1. How do I filter the https://api.8x8.com/storage/ap/v3/objects call to only return voicecomments which are over ... say 5seconds?
2. See below example, is there anyway I can get the whole comment transcription without it being split up this much? In this example we'd need to code in concatenation of 'transcript' on the responses
3. Is there a better way?! Please let there be...

Thank youuuuu

Cheers again David! Indeed, filtering beforehand is the goal.

Happy New Year btw!!

Based on https://developer.8x8.com/analytics/docs/cloud-storage-service-bulk-download#parameters-1 I assumed that example would work, but alas, no cheddar. 

I imagine there'd be a way to do this in pbi as you can pick out the field and then filter by length; but I'm guessing you want to filter it before it goes into a data warehouse so I'm out (unless you could do that as part of the import tool...)

Hi Team,

We use voice comments in Surveys to get valuable feedback from customers. Accessing this data however is painful. As our voicecomment is at the end with a 2sec silence cut off, we get many comments which are just 2 seconds of silence and useless.

To avoid Supervisors from either

1. Playing every comment in Customer Experience searching for a comment or
2. Clicking every interaction in Quality Management looking for transcribed comments

I am trying to get them via API. I'm using
https://api.8x8.com/storage/ap/v3/objects?filter=type==transcription;sourceObjectType==voicecommentrecording&sortField=createdTime&sortDirection=ASC&pageKey=0&limit=4000
to get the Surveys with comments and then interivly getting the transcription via 
https://api.8x8.com/storage/ap/v3/objects/<OBJECTID>/content

Questions

1. How do I filter the https://api.8x8.com/storage/ap/v3/objects call to only return voicecomments which are over ... say 5seconds?
2. See below example, is there anyway I can get the whole comment transcription without it being split up this much? In this example we'd need to code in concatenation of 'transcript' on the responses
3. Is there a better way?! Please let there be...