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  • 1.  Regarding the end of life for Customer Experience

    Posted 09-15-2023 01:50

    See link below for anyone not sure what I'm referring to

    This seems like good news on the whole as CE is unwieldy, it's a pain having so many different places to run reports and being able to schedule some of those reports would be very helpful.

    However what's the logic behind  putting post call surveys in Supervisor workspace? Every month our teams have to build the report and export it to excel for our KPI - surely we should be able to schedule it along with all the others?! Supervisor workspace should be fine with just a panel with essential information surely?

    We also have Surveys we use for consultations and give non-Contact centre users access to - now they will have to use the supervisor workspace which is totally inappropriate! 

    What are people's thoughts on this?

    Customer Experience EOL FAQ

    8x8 Support remove preview
    Customer Experience EOL FAQ
    This FAQ is to address questions regarding the migration of the Customer Experience Analytics (CEX) features into Analytics for Contact Center (ACC) and Supervisor Workspace and the end-of-life (EOL) of CEX.



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    David
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  • 2.  RE: Regarding the end of life for Customer Experience

    Posted 09-16-2023 05:46

    Agreed, it hasn't been fully thought through in my opinion.

    Never mind the gap that presents itself post EOL in 8x8's own knowledgebase for agents and how to report issues with historical calls.

    https://support.8x8.com/contact-center/8x8-contact-center/agents/how-to-get-transaction-ids-in-8x8-contact-center#:~:text=will%20still%20display.-,After%20a%20Call,-If%20the%20call

     

     

     

     




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