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  • 1.  How to perform a SMS Campaign Registration via Manager Express

    Posted 06-28-2024 12:58

    I am having sms messages sending issues. i believe the the issue is associated with sms campaign registration. The directions for campaign reg is not for the express manager. Please help. 



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    Company Admin
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  • 2.  RE: How to perform a SMS Campaign Registration via Manager Express

    Posted 06-29-2024 08:34

    Please log a support ticket; this has to be handled on an individual basis. 



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    Samuel Wilson
    CEO, 8x8
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    Original Message


  • 3.  RE: How to perform a SMS Campaign Registration via Manager Express

    Posted 07-01-2024 11:34

    It doesn't seem to be a support ticket option for express users. I am having the same issue as the original poster. I followed all directions and haven't heard back in weeks. Currently waiting to speak to customer service for over 10 minutes. I call daily and never get to speak to someone. 



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    Robert Davis
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    Original Message


  • 4.  RE: How to perform a SMS Campaign Registration via Manager Express

    Level 2 Contributor
    Posted 07-03-2024 01:52

    Hi Robert, following on from my email yesterday your SMS campaign is being processed, it's being handled by a senior engineer who will keep you updated with the progress.



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    Alison Stewart
    8x8
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    Original Message


  • 5.  RE: How to perform a SMS Campaign Registration via Manager Express

    Posted 07-29-2024 09:42

    Been 2 months my campaign is still under pending approval. This is effecting our operation.

    case is open but no help.



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    PV 07
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    Original Message


  • 6.  RE: How to perform a SMS Campaign Registration via Manager Express

    Level 1 Contributor
    Posted 07-29-2024 10:58

    Hello,

    I am sorry to hear that you needed to wait for you SMS campaign to be approved for a long time and I can imagine this must be frustrating.

    Unfortunately, 8x8 cannot accelerate this approval process; the final approval comes from the Direct Connect Aggregator (DCAs), DCAs are the companies that provide direct connectivity to mobile carrier gateways for the purpose of delivering SMS messaging



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    Alina Maxim
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    Original Message


  • 7.  RE: How to perform a SMS Campaign Registration via Manager Express

    Level 3 Contributor
    Posted 07-03-2024 15:31

    Hello Olga.

    SMS is not supported in our Express Products.  You an review al the supported services for Express from this article - https://support-portal.8x8.com/viewArticle.html?d=04001599-27b5-41f7-b3c3-a857499ea905&hl=en

    If you have any questions, please visit us at https://support.8x8.com and click on "Get Support" or engage our chatbot "Otto" to reach a Live Chat Agent.



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    Kenneth Law
    Director, Digital Support
    8x8 Inc.
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    Original Message