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Hi,

My company needs to transfer alot of calls to various client payment lines or even back to 8x8 channels while using Contact Centre Agent Workspace, however whenever we do this we have to transfer as a warm as cold transfer is always greyed out.  his means by the time we complete the transfer the beginning of any messaging has been missed.  Can it be added in to allow cold transfers for everything? Seems madness that this is a limitation of the product and I don't know any other system that doesn't allow this especially when its transferring off to an automated service such as an IVR.

Many thanks,

Hi Neal, thank you for your request. There is a feature request already open for this request, the reference number is XR-5896.