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Hi Terry,

Co-browsing is a feature that allows agents to view and interact with a customer's web browser in real-time during a support session. This can be particularly useful for providing guided assistance, troubleshooting, or demonstrating how to use a product or service. In the context of 8x8, co-browsing can be enabled in the Virtual Contact Center (VCC) chats, allowing agents to assist customers more effectively by seeing exactly what the customer sees on their screen. The feature can be configured to allow full control, partial control, or view-only access, depending on the needs of the interaction

Here is more on enabling Co-browse.

Thank you. That makes sense to the blank screen as I don't screen monitor. Many thanks !