Open Forum

Anyone currently having issues with audio using either the Work for Web app and or/agent workspace. We have found by simply opening the 8x8 Work desktop app, that allows audio to pass as normal.

I have passed onto the support teams but no temp fix has yet been communicated.

Hope this helps anyone with issues.

Hi Lee,

It's a known outage based on the statuscast: 8x8, Inc status page

Not aware of any workaround myself at the moment, good to know that the 8x8 Work Desktop app isn't impacted.

Yes, sorry I should have clarified it was related to that incident.

Hopefully, the workaround using the desktop app will be added and the issue resolved shortly.

Thank you Lee,

we appreciate your implication and please know that your suggestion was passed to the proper parties.

Right now, 8x8 is actively working on identifying and addressing the issue.

As I am sure you already know, updates will be posted here.