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You could set the queue to transfer to a channel, which would then allow you to attach a script... it's kind of a roundabout method, but it actually works pretty well for us. We use a repeating loop to accomplish this, where the queue timeout setting in the "Forward to Queue" object determines ...

Drew - thank you for starting this thread, I felt the same until I came across your post! I submitted a ticket to 8x8 Support (case ID C4045023) and included a link to this discussion, hopefully we'll get some answers soon. ------------------------------ Mark Montague ---------------------- ...

We also have seen an increasing number of users reporting the same behavior, hoping someone from 8x8 can chime in with a solution or ETA on when this can be fixed in a future update. ------------------------------ Mark Montague ------------------------------

I've also started seeing this recently, in the last couple of weeks I've had about 10 agents affected. Any input from 8x8 support would be greatly appreciated! ------------------------------ Mark Montague ------------------------------

Thank you, very helpful! I had registered with 3 of these when we first started seeing this issue, but didn't have a link for T-Mobile's registration. ------------------------------ Mark Montague ------------------------------