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Contact Center events are being reported in real-time. This means that real-time dashboards will show not only a completed call but also an ongoing call with a delay of ~5 seconds. Thanks for the question. ------------------------------ Peter Milligan ------------------------------

Thanks for your question. Absolutely. Multiple reports can be customized to show and aggregate data from one or multiple channels, teams, or any other dimension like Queue or Agent. ------------------------------ Peter Milligan ------------------------------

Thanks for your question. The dashboards contain two types of data that can be added through the available widgets: Real-time and Historical. Real-time data is being refreshed every ~5 seconds and historical data is being refreshed approx. every hour. The refresh rate is not under user's ...

All custom reports can be shared with people either inside or outside of your organization. To share a report with someone who does not have access to reporting follow these steps. In the Custom report list go to the report you want to share Click on the Share link Enable one of the toggles: ...

Lions and Tigers and Bears! Oh My! There are lots of things to look out for in the contact center, thankfully we don't have to worry about lions, tigers or bears. But with multiple KPIs to manage everyday, there are many things other than wildlife to look out for. For instance, contact center ...