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As Dave eluded, Agent Supervisor is at the time of the interaction. If you change supervisor, all records before the change will retain the old supervisor (as that was the supervisor at the time of the ...
Agent name is showing in the filter - you may want to remove that (unless a test agent...) The system doesn't seem to be very good at updating the supervisor, but I see that's an old evaluation - if you ...
Hello team, I need to assign one of my agents as an Agent Supervisor for other 3 agents. I have added the Agent Supervisor for each of the three agents in this screen: But when I search in "searchEvaluations" ...
Hi Rachel, Thank you for contributing to the 8x8 Community. At present, it isn't possible to play the voicemail through the phone when pressing play in the application. You can open a feature request for ...
Hello, We are hoping to find a way to mimic a functionality we had on our previous phone system with 8x8. Previously, users were able to begin playing their voicemail through the desktop phone application ...
Our Main CLOSED schedule and department specific closed. Australia has 4 timezones during daylight savings and one specific company we bought years and years ago is based on the other side of the ...
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