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Hi Neal, thank you for your request. There is a feature request already open for this request, the reference number is XR-5896. ------------------------------ Alison Stewart 8x8 ------------------------------
Hi, My company needs to transfer alot of calls to various client payment lines or even back to 8x8 channels while using Contact Centre Agent Workspace, however whenever we do this we have to transfer as a warm as cold transfer is always greyed out. ...
Hi Xavier, I am looking into a similar integration. Were you able to find the proper features to connect 8x8 to a CRM other than Salesforce?" Best, Gerardo Rodriguez ------------------------------ Gerardo Rodriguez ------------------ ...
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