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RE: Best solution for in person mon ...

By: Alisha Marcom

We did try the Poly Y splitter, but it did not work. Short of purchasing numerous specialized training headsets, I haven't found a viable analog option. If anyone has a recommendation on headsets this will work on, I'm open. ------------------------------ ...
RE: Best solution for in person mon ...

By: Steve ONeal

I apologize if I'm missing the point. And, this maybe overly obvious. But, a USB-->analog--> Y-splitter for the headsets isn't an option in this case? This is how I recall being trained year ago. I just sat next the agent and we both wore headsets ...
RE: Relationship between queues and ...

By: Alisha Marcom

I can confirm that queues and groups are totally independent. ------------------------------ Alisha Marcom ------------------------------