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 Where can I find completed live chat forms?

Shannon Sweeney's profile image
Shannon Sweeney posted 03-10-2025 04:04

We are auditing our live chats and note that customers input their personal details as part of a form before speaking with an agent. I need to check the data inputted on the form against our database, but I can't find where this information is stored. Any ideas? 

Alison Stewart's profile image
Level 2 Contributor Alison Stewart posted 03-12-2025 04:40

Hi Shannon,

Thank you for contributing to the 8x8 Community. 

The chats will be visible within Agent Workspace > Monitoring > Playback
When you search a chat interaction, the pre-chat form will show at the top.

This will also be the same for Supervisor Workspace.

Please let us know if you need more help.