Hi,We have 8x8 Teams integration, and I have Teams installed on my mobile phone.When I initiate a call from 8x8 in Teams on my laptop, it simultaneously rings/calls my laptop and my mobile. It is expecting me to answer on one of these devices, and then it connects me to the outgoing call I initiated. However I find this very annoying. If I start a call on my laptop, I want to use my laptop for the call. Conversely, if I start a call on my mobile I would expect it to use my mobile for the call. I don't expect to choose which device after I have initiated the call. How can this annoying feature be turned off / disabled. ThanksNigel
Hi Nigel.It sounds like you have 8x8 Teams Phone which is different to 8x8 Voice for Teams.Teams Phone operates like a "Click to dial" - where the call generates from the phone app and "calls teams".Did your organization consciously choose Teams phone over Voice for teams?
I do not know which version we have, but the Teams app says
That would be the former, "8x8 Phone App" where this behavior is by design.I doubt it can be changed as Teams itself doesn't differentiate between endpoints.
Thanks Jonathan, 'behaviour by design' explains it all :-)