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 Proactive Outreach Notify - Issues with API

Harrison Gee's profile image
Harrison Gee 8x8 User posted 12-04-2024 02:43

Hi all,

We are a wholesale partner of 8x8 and recently have had a customer onboard the proactive outreach product for SMS. However we have been struggling for almost 2 months to get access to the API keys on the Connect portal. We have followed all the guides on the developer portal  Authentication - API Keys
However the section doesn't appear. When we try to access following the link in the guide we get a 403 error message. We have a full admin account and also tried making another user account and giving it access to the API's but it still doesn't appear. 

Has anyone else run into this issue?

8x8 CPaaS remove preview
Authentication - API Keys
This document provides instructions on how to generate and manage API keys for 8x8 APIs using the 8x8 Connect customer portal. It also explains how to authenticate requests using the generated API key.
View this on 8x8 CPaaS >


 

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Alina Maxim's profile image
Alina Maxim posted 12-04-2024 07:31

Hello Harrison,

I believe you will find the below documentation helpful:

https://developer.8x8.com/connect/reference/messaging-apps-api-get-started

https://support.wavecell.com/hc/en-us/articles/6439593786649-Support-portal-on-8x8-Connect

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