Open Forum

 View Only

 No Activity Report

Robert Braunstein's profile image
Robert Braunstein 8x8 User posted 01-23-2025 06:51

We are using 8X8 Work.

I am conducting an audit to identify licenses that have had no voice or SMS activity over the past six months, so I can free up unused licenses.

However, the Analytics extension summary report does not list extensions with no activity.

Is there a way to obtain this information?

Thank you.

Jonathan Lynn's profile image
Jonathan Lynn 8x8 User posted 01-23-2025 07:47

Hi Robert, to my knowledge, there is no zero-usage report like you can find in AT&T or other cellular vendors reporting.

I've gone through a lot of effort to try to aggregate all available data to really understand zero usage and because it's quite a challenge with high call volumes over time, I've fallen back to using the billing data to determine zero usage instead.

For our "My8x8" Billing Portal, I can download the "Download Service Summary (CSV)" from the "8x8 Monthly Statement" page.

In the 8x8_CustomerConsolidatedServiceSummary*.csv file - the headers "InPlan_Minutes, Intl_Minutes, Innetwork_Minutes" are the data points to look out for.

Alina Maxim's profile image
Alina Maxim posted 01-23-2025 11:18

Hello Robert,

thank you raising this topic.

Currently, reporting options in Analytics for 8x8 Work are limited to call activity and endpoint availability only.

Related Content