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Lee Heppenstall posted 01-07-2025 23:59

Hi Shawn - I recently set this up as you described above and it is working as expected. It sounds like you have set it up the same as myself. Can you post a screen shot of your storage assignment for one of your users? I am just going to assume you have users split into different user groups.

Thanks

Lee

Shawn Huff posted 01-13-2025 10:54

Hi Lee,

Really sorry, I thought I was going to get an email alert when a reply came in and didn't see this until today.

I created a group of users and set their calls to record. I created two roles for another user, who needs access to listen to the recordings.

The first role is a Recording Admin so they can access the Recordings section of 8x8. The other role is a Storage admin which specifies aforementioned user group. Screenshot below.

Lee Heppenstall posted 01-13-2025 11:39

From what I can see but without knowing all the configuration on your system you just need to change the scope of the storage admin assignment to the relevant users group that they are restricted to viewing. If they have permissions for sites or contact centres then they will see those also.

My example below for the storage admin assignment for the relevant user group called "Complete"

Hope this helps

Shawn Huff posted 01-14-2025 04:30

Hi Lee,

Thank you so much for this! Super helpful!

I was stupidly assuming that all three dropdowns (Site, Contact Center, and Group) were all required. I've been fighting with this for weeks.

Lee Heppenstall posted 01-14-2025 04:37

That’s exactly what i did when I first set it up. Like it was hierarchical or something.

Glad you’re sorted 

Lee

Level 1 Contributor Jonathan Lynn posted 01-14-2025 04:39

Hopefully 8x8 update the documentation around this as it doesn't seem to be very intuitive.