Hello All.New to the platform and have been using it for calls for 6 months or so.We are now taking a look at how emails are managed within the system.One issues that has been raised by our agents is that when they copy paste content from an email in outlook (and / or other sources) and try to paste into the agent work space all the formatting is lost.is this by design ?can we change the behaviour so that the agents can copy/paste and maintain formatting/images/signatures etc ?Many thanks in advance.RegardsColin
Hello Colin! Thank you for your question, this will be addressed by our support team under C5047483; an engineer will reach out to you shortly