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 Changing the mailbox for a VVC mail channel

Farid Ali's profile image
Farid Ali posted 11-27-2024 07:10

Hi,

Has anybody amended the mailbox associated with an email channel?

I'm unable to determine what will happen if the current mailbox is replaced with a different mailbox? will this affect the channel and existing emails in any way or is the transition to a new mailbox seamless?

we do not want to create another separate channel.

Thanks

Alina Maxim's profile image
Level 1 Contributor Alina Maxim posted 11-28-2024 07:33
Hello Farid,
 
The outcome would depend on the authentication method you are using. 
 
If you are using Dynamics/Gmail via Oauth, then it would not be possible, as we need to authenticate the mailbox - (please find more on OAuth2 authentication for email channels here)
On the other hand, if you are using the standard authentication, it would be best to create a new channel.(more info here)
 
If you are keen on avoiding this, then by making the test connection, it should show the number of emails you have in that inbox.
Add the mailbox to a script, and then you can see by sending in an email.
 
If you require further clarification, please raise a ticket with our support team.
Farid Ali's profile image
Farid Ali posted 11-28-2024 07:45

Thanks Alina.

I believe support have confirmed that the mailbox can be switched and the emails will stay in the channel.