Hi, an external call from a contact came into an AA and went to a RG. The call was then forwarded to another person and answered. In the call log it shows the callers number and not their name, even though the caller is in the My Contacts list and if you hover over the call, it will popup display the callers name.
Why doesn't a forwarded call show the callers name in the call log when a direct call does ?
Thanks
In 8x8 Work Desktop, Open settings, then Contacts, and Toggle "Resolve Ring Group calls against available Contacts" to on.