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We have a scenario where a call comes into a queue, and the queue is set to require a transaction code. If the call is transferred to an agent who is not a member of the queue, that receiving agent is then required to choose a transaction code. The problem is that the agents who are receiving these transfers ...

Does anyone know the specifics of configuring Windows Defender Firewall to ensure it does not interfere with 8x8 VCC? We have the network requirements documents and suggested firewall settings, but they do not seem to apply directly to the Windows Firewall. For example, Windows Firewall allows all outbound ...

We had an instance of this today so I opened a ticket: C3848625 ------------------------------ Doug Shaner IT Director Liberty Healthcare ------------------------------

I checked with our managers and this has become less frequent at our sites. If we continue to experience it I'll open a ticket. ------------------------------ Doug Shaner IT Director Liberty Healthcare ------------------------------

We have a large number of VCC staff working from home and frequently have issues where a staff member will report that their status is stuck and/or that they are unable to make or receive calls. We discovered that if we go to the monitoring screen in contact center agent and force a logoff, the user ...

We had an ongoing problem with some of our calls showing as spam, and stumbled upon a solution that I thought may be helpful to others. If you encounter this issue, the solution is to register the number that is being called from with the major cell phone carriers. I did this with about 10 of our numbers ...