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Amye Roberson

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Script

Posted By Amye Roberson 10-11-2023 09:28
Found In Community: Open Forum \ view thread
I have an IVR set up where one selection is to go to our sales division. For that sales division, I have a Sales Agent Queue set up with 2 members in it. Everything works perfectly until there are calls in one of the other queues and no agents logged in to those other queues. When this happens, those ...

Individual SLA

Posted By Amye Roberson 05-26-2023 10:29
Found In Community: Open Forum \ view thread
Could anyone advise me on which reports I could build to tell me an individual agent's SLA% on a daily basis and not just the SLA% for the queue?

RE: Report on Calls After Hours

Posted By Amye Roberson 05-04-2022 04:53
Found In Egroup: Open Forum \ view thread
Hey Drew, I am able to pull mine using the detailed transaction report (like Jessica suggested) and filtering it in Excel. If I can help, please reach out to me. :) ------------------------------ Amye Roberson ------------------------------

RE: Are there any Lawncare or Pest Control companies that use 8x8 and the VCC? Looking to share best practices with VoIP!

Posted By Amye Roberson 12-06-2021 10:39
Found In Egroup: Open Forum \ view thread
Hi Drew, We are a pest control company based out of Georgia, and are big fans of 8x8 and VCC. We have been on the platform for about 18 months and have really started utilizing different features and functions. I have not implemented the call-back feature, but I do have an IVR script in place ...