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RE: Fax setup for multiple users

Posted By Steve ONeal 01-13-2023 09:50
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hi Jeremy, Let me see if I can offer some help. Every X2 or higher comes with the fax capability, but does NOT include the phone number for the fax. It is possible to assign the inbound fax number to one user and have that fax be sent to multiple people (you can have more than one email address in the ...

RE: Callback Option

Posted By Steve ONeal 01-04-2023 03:43
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Hi Terry, one option to consider is the guided setup video. This guy knows a lot about 8x8 CC. https://youtu.be/T40wQiabDnc

RE: Automated emails for voice recording

Posted By Steve ONeal 06-01-2022 16:23
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hi Tom, That is the default behavior. But, I'm pretty sure that can be disabled on the back end. It would require reaching out to support to get a ticket opened.

RE: Voice Mail

Posted By Steve ONeal 05-31-2022 10:38
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yes, this use-case does some up from time-to-time. "How do I know who's setup their VM boxes, or not?" Unfortunately, there isn't a good report for this (yet) outside of professional services custom work. But, here's something that might help a little. It's not going to get you the exact information ...

RE: 8x8 IVR scripts with menu options - any samples with complex menu options to be shared?

Posted By Steve ONeal 05-06-2022 12:54
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"Get Digit" is the preferred object now. From what I've heard internally, "Menu" is being depreciated. It has to remain in the picklist because some legacy scripts still have it. Bascially "get digit" is an object you place just below a SAY or PLAY object. For example, if the PLAY object has an audio ...

RE: Roles and Permissions

Posted By Steve ONeal 05-04-2022 11:22
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hi Pat. Good to hear from you. An IT admin has less permissions and can't affect things like PBX, company info, recordings. They mostly only have reign over user info, call flow, features. Here's what an IT admin access looks like ------------------------------ Steve O'Neal Sr. Deployment Engineer ...

RE: Report: Calls after hours

Posted By Steve ONeal 04-28-2022 08:29
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Not positive if this will get you what you want, but consider it a suggestion. What if you used the Analytics for CC --> Detailed reports --> Interactions. Then when building the report use only Path Summary = No Path and/or Ended in Script. I apologize if I'm misunderstanding or you've already tried ...

RE: Chromebook issues

Posted By Steve ONeal 03-30-2022 11:34
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hi Mark, I am currently working with a large customer who has many Chromebooks (over 700). They are able to use the web version on the Chromebook. And, I'm assuming on a Windows machine using the same network topology, the calls are OK?

RE: Ring Group Voicemail Alert on 8x8 Work Apps

Posted By Steve ONeal 11-09-2021 02:18
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hi David, the use-case you describe makes a lot of sense. Whereas I don't know where the roadmap is with allowing group VM msgs to appear in the Work App. There *might* be a feature that could help. You can contact support and ask them to enable "Group e-mail notification". With this feature enabled, ...

RE: Deleted voicemails reappearing in users' voicemail tab

Posted By Steve ONeal 10-27-2021 02:11
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hi Warren, Part of the 8x8 high availability infrastructure is that all customer phone systems run both an Active and Backup. In the event that something becomes a problem on the ACTIVE system, an immediate failover to the BACKUP takes place. In some cases the data on the BACKUP may not be completely ...

RE: What headset works for you?

Posted By Steve ONeal 10-26-2021 02:10
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Plantronics Savi 740. Lightweight and super range. Because it's DECT, I can walk all over the house while I'm on a call. I can even walk out to check the mailbox. It has dual batteries which allow me to switch to a refreshed battery even in mid-call. ------------------------------ Steve O'Neal Sr. ...

RE: Looking for Pro Tips: Overhead Paging

Posted By Steve ONeal 10-25-2021 02:43
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as far as pro-tips go, I'll add my 2cents. Having helped many people with implementations involving ATA's for paging. It's VERY helpful if you have quick access to an analog telephone set. Having an analog telephone handy when trying to test and troubleshoot can save a lot of aggravation. Doesn't ...

RE: Looking for Pro Tips: Work from home

Posted By Steve ONeal 10-14-2021 05:39
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ha! Paul! I knew about some of the formatting options, but not that one. Good one. I had to look it up. And, in case anyone else want to know what the available Chat formatting options are >click here< ------------------------------ Steve O'Neal Sr. Deployment Engineer 8x8 Center of Excellence ...

RE: 8x8 Geo Routing

Posted By Steve ONeal 10-13-2021 05:39
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"Note: WorkD and WorkW are designed to communicate directly with 8x8's GTMs" Sorry Paul, remind me again what is a "GTM"? ------------------------------ Steve O'Neal Sr. Deployment Engineer 8x8 Center of Excellence https://www.youtube.com/channel/UCy5ZlPF5hYa-scDJp7nyzlQ ------------- ...

RE: Obi Configuration

Posted By Steve ONeal 10-11-2021 12:57
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Generally, the answer is if it's not on the list of devices in the Admin Console (under Add device Model) , then it requires a custom solution (I didn't see it on the list). If it's only a few phones, in my opinion, totally not worth it. Now, if it's 100s of phones and you have a big investment, then ...

RE: Troubleshooting Voice Quality Issues

Posted By Steve ONeal 10-11-2021 06:52
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that's some powerful stuff there Paul. Thank you for sharing. One thing I've always wondered about. Regarding your point #2. - Ensuring the VLAN from which you're conducting the Network Utility. If I have a voice VLAN just for desk phones and the only way you can get on that voice VLAN is by being ...

RE: User adoption of 8x8

Posted By Steve ONeal 10-06-2021 05:44
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hi Pat, Not sure if you've seen this. I think these Free adoption kits were just released recently. https://www.8x8.com/university/catalog/8x8-work-adoption-kit-free ------------------------------ Steve O'Neal Sr. Deployment Engineer 8x8 Center of Excellence ---------------------------- ...

RE: Top 10 reason calls disconnect from a Network Engineer point of view....

Posted By Steve ONeal 09-30-2021 08:05
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Excellent, valuable information Paul. Two points in your list I'd like to comment on: 2.5 "apply to ALL...." - that's a good reminder. We often get hyper-focused on the Router or Firewall appliance and forget that further inside our LAN could be other devices with timers of their own! 9.1 "Loss ...

RE: SIP address

Posted By Steve ONeal 09-14-2021 06:52
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Network - that's actually a common question from customers. I'm not a security pro, but I believe the fact that we don't have external SIP URIs is related to the security of the 8x8 infrastructure. Great question though! ------------------------------ Steve O'Neal Sr. Deployment Engineer 8x8 ...

RE: Do you operate in set business hours, or are you the always-plugged-in type?

Posted By Steve ONeal 08-30-2021 05:42
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I'm with you on this one, Cheyenne! I believe work hours should have a boundary. Obviously, special circumstances warrant some out-of-hours work. But, as much as I can, I focus on a a clear delineation between work time vs. family time. If you need me after 6pm don't expect me to respond to a ping on ...

Steve ONeal

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