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hi Jeremy. Very interesting insight. I'm glad you put some light on this for the rest of us. So, you probably already thought of this, but is there a way to track down the sound file (.wav, .au, etc) for that alert and replace is with something more benign? Or, is it adjustable in windows alerts? Or, ...

I'm trying to replicate a feature that is common on Avaya Partner and IPO. The feature allows user A to initiate a page announcement which plays over the set speakers of any idle Poly phone in the page group. Then user B, can pickup anyone of those phones during the active page and respond. The system ...

hi Steve, You mentioned the thing about "marking the message urgent". There is actually a feature for that. When a person is leaving a VM if the press pound (#) after speaking their message they will be presented some options. One of which is "mark this message urgent". But, as for the other part ...

Been getting these lately for my admin account. I'd never seen these before. They're intermittent and don't seem to be related to cookies (at least I don't think so). If I keep trying long enough or with different browsers it goes away and I successfully login. Anyone else see these? ------------------------------ ...

Yes, it's been sore spot for years. But, I was searching... it appears there's a VCC schedule modification API now (not sure how long it's been around). I'm no API guru, but it might be worth looking at. https://support-portal.8x8.com/viewArticle.html?d=9329221d-4aa3-472f-b516-d69c61975a2c&q=VC ...

hi Amye, If you're referring to the Contact Center (aka: VCC), then maybe you're thinking of this icon? Otherwise, Ben Fischer's suggestion about the use of top-level schedules is a best practice as was also taught to me by the 8x8 master of VCC. Myself (or possibly Ben) could elaborate more. ...

As Mike pointed out, you can do the phone#@carrierDomain trick, but not sure if that's still working. I've been doing some testing and they VM notifications to 5552128900@vtext.com (fake ph # obviously) are not going through. But, could just be my situation. 17 Sep 24: Update The phone#@carrierdomain ...