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Samuel Wilson

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RE: Emergency Notification System

Posted By Samuel Wilson 11-28-2024 07:37
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Beth, We have a brand new product entering Beta just for this use case, I'm wiling to give it you for free for a while if you provide feedback. Want me to send you some information? To be clear, this an an emergency notification system for employees. ------------------------------ Samuel Wilson ...

RE: Speech & Transcript

Posted By Samuel Wilson 08-29-2024 08:53
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Gabriel stole my thunder! I didn't know this, but the PMs are already ahead of me. They have a customer dictionary function being built! ------------------------------ Samuel Wilson CEO, 8x8 ------------------------------

RE: Speech & Transcript

Posted By Samuel Wilson 08-28-2024 19:56
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Let me see what I can do.... And thank you for the positive words, it means the world to the teams that do this! ------------------------------ Samuel Wilson CEO, 8x8 ------------------------------

RE: Speech & Transcript

Posted By Samuel Wilson 08-28-2024 14:57
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Team, I don't know if this is the right place to follow up, but we have made changes per the comments in this group thread. We have now rolled out an enhanced transcription engine (it's costing us more-don't worry, your bill isn't going up; we are eating it). I want to know if you are seeing the difference. ...

RE: Features on Yealink Phones

Posted By Samuel Wilson 08-18-2024 13:15
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Ian, I'm also reaching out the vendor to see if we are missing anything or if we can put in a feature request to make it better. Let's see if I get anywhere, bug me again in the near future and I'll give you an update. ------------------------------ Samuel Wilson CEO, 8x8 ---------------------- ...

RE: SMS Campaign

Posted By Samuel Wilson 07-31-2024 08:29
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John, I just answered this in my reply to Jordan. The answer is that the wireless carriers (led by T-Mobile) changed all the rules for SMS messaging in the US. SMS is covered by self-regulation, not the FCC, so the wireless carriers can get together and change the rules whenever they wish -- and they ...

RE: SMS Campaign

Posted By Samuel Wilson 07-31-2024 08:27
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Jordan, The issue was not us but the wireless carriers; they began blocking all traffic that was not fully registered (by them), and of course, in true wireless carrier fashion, there was a broken business process; they were unable to keep up with registrations, and they dropped the ball often. We ...

RE: How do SMS campaigns work?

Posted By Samuel Wilson 07-31-2024 08:24
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Alina answered the question below, it's our Proactive Outreach Product Line. There is one-way (outbound) available for things like appointment reminders and a way (back and forth), all fully integrated into our contact center product, and in the near future, we'll be adding to Engage. ----------- ...

RE: How do you manage Direct and Queue Calls

Posted By Samuel Wilson 07-15-2024 17:56
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I've not been generally in favor of voting list, because it focuses on the most number of votes, not the most important votes. It's not about a bunch of small customers voting for a feature they only care about, it's about our most important customers voting. I like to handle that on a more personal ...

RE: How do you manage Direct and Queue Calls

Posted By Samuel Wilson 07-12-2024 09:58
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Where is this magic list? Can you send it directly to me? I'm super interested!!!! ------------------------------ Samuel Wilson CEO, 8x8 ------------------------------

RE: I can't access 8x8 shopping cart to add new license/user

Posted By Samuel Wilson 06-29-2024 08:46
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Susan Can you send me your contact information directly, I want to have one of back-office people also reach out to understand the issue and see if there is a system issue to fix? There are over 20 Susan Ford's in our system, so I don't know which one is you :) Best, ------------------------------ ...

RE: QMSA

Posted By Samuel Wilson 06-29-2024 08:40
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Naomi, First, THANK YOU FOR THE RANT!!! We love Rants and want Them. Please do it often. We only get better with feedback. I apologize for not responding sooner, I was out on a business trip. I've asked a PM to reach you for more details so we can get some of these things on the roadmap. If you ...

RE: How to perform a SMS Campaign Registration via Manager Express

Posted By Samuel Wilson 06-29-2024 08:33
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Please log a support ticket; this has to be handled on an individual basis. ------------------------------ Samuel Wilson CEO, 8x8 ------------------------------

RE: 8x8 Issue with VMWare VDI Horizon

Posted By Samuel Wilson 06-07-2024 09:26
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I know the support will look into this for you, but I've seen desktop CPU capacity being an issue. Have you tried a more powerful CPU-based computer, and if it makes a difference? ------------------------------ Samuel Wilson CEO, 8x8 ------------------------------

RE: Need to Port Number Out of 8x8 Express Please

Posted By Samuel Wilson 06-07-2024 06:16
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I'll see that someone reaches out to you. Samuel Wilson CEO, 8x8

RE: SMS integration with Zoho

Posted By Samuel Wilson 06-07-2024 06:13
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We have API capabilities for SMS (we are a CPaaS company) after all, but it would depend on how Zoho works. Do you want an SE to reach out to you? Since you would be sending SMS from your CRM system, this would not be free. ------------------------------ Samuel Wilson CEO, 8x8 ------------------ ...

RE: Turn work.8x8.com into a PWA

Posted By Samuel Wilson 06-07-2024 06:09
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I've passed on your idea to product management. ------------------------------ Samuel Wilson ------------------------------

RE: US Based Customer Trying to use 8x8 Connect for Mass SMS Campaign.

Posted By Samuel Wilson 06-07-2024 06:01
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Justin, Two items: 1) To do Mass SMS Campaigns, you need to be using one of our Mass SMS products. Usually the one that does it is Proactive Outreach, but can also make custom volume bundles, do you need a sales person to contact you? 2) I don't understand your payments question, can you give ...

RE: Speech & Transcript

Posted By Samuel Wilson 04-17-2024 07:45
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I would love some recordings, I think 5-10 minutes in length is fine, just enough that we can compare various vendors and technologies. My email is Samuel.Wilson@8x8.com I'll get the information to the product manager who owns this technology. Best, Samuel Wilson CEO ------------------------------ ...

RE: Speech & Transcript

Posted By Samuel Wilson 04-10-2024 07:46
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Everyone can just send to me directly, samuel.wilson@8x8.com, I'll make sure it get's done and used. ------------------------------ Samuel Wilson ------------------------------