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Jahmal Abbott

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RE: Fax setup for multiple users

Posted By Jahmal Abbott 01-13-2023 18:19
Found In Community: Open Forum \ view thread
Hey Jeremy, @Steve ONeal is spot on with his response. To add my two cents, this topic was also addressed in this thread titled eFax for group/department.​​

RE: Remove admin access from 2 users

Posted By Jahmal Abbott 12-21-2022 22:27
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Hi Stephanie, Here's the knowledge base article which describes how to change privileges for users. Assigning Roles to an X Series User Let us know if this helps. ------------------------------ Jahmal Abbott ------------------------------

RE: 8x8 Express & SMS

Posted By Jahmal Abbott 11-03-2022 22:57
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Hello, Business SMS is the ability to receive and send individual text with your 8x8 number. MMS refers to the ability to send and receive multimedia. I do see there's a support article which refers to your issue with the resolution being an upgrade to X Series. Express Licenses No Longer Able to ...

RE: Voting Mechanism for enhancements

Posted By Jahmal Abbott 10-15-2022 08:46
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Hi David, Great idea. We can submit feature enhancements (How to Submit Product Enhancement Request via 8x8 Products) but I haven't seen an an official voting mechanism as you've described. What we have done through the community is to share a particular experience, need or problem and have others ...

RE: eFax for group/department

Posted By Jahmal Abbott 10-05-2022 20:06
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Hi Dan, Internet fax numbers are tied to user profiles with 8x8 Work. To share this among a group or department, one idea is to create a user profile dedicated to a specific group (I.e sales fax) and assign a fax number to share. You can setup email notifications as well to alert a group email or individual ...

RE: Contact names do not appear on received messages.

Posted By Jahmal Abbott 09-07-2022 18:40
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Hi Linnie, Glad to have you as a new user. That's an interesting issue you're running into. Curious to see what happens if you try to add an individual user manually to the Work App and then have them text you? Contacts that are added manually will populate across the Desktop and Mobile apps. But it ...

RE: New contact center thoughts

Posted By Jahmal Abbott 09-06-2022 23:52
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Hi Jeremy, Thanks for the feedback. While I'm not a contact center user and can't speak to the agent experience with handling interactions, I do like the upgraded interface. It definitely feels like a modern app with the upgrade. Regarding the functionality on your managers feedback, there is a separation ...

RE: I have a corporate account and needed a new phone.

Posted By Jahmal Abbott 08-25-2022 18:21
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Hi Steven, Sorry to hear the trouble you're experiencing. A few thoughts come to mind on your existing phone order: Check the status of your recent phone order in the My8x8 portal. You can find instructions on how to do this here: Checking Order Status and Order Invoices in My8x8. You'll want to ...

RE: Calls dropping in the field

Posted By Jahmal Abbott 07-24-2022 20:42
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Hi Tom, Sorry to hear the trouble you’re experiencing out in the field. How’s your cell phone coverage in the area when you’re attempting to make calls? Couple thoughts to try to isolate this issue further: - Use the Smart Connectivity Tool within the mobile app to check the quality of your network connection. ...

RE: 8x8 express support

Posted By Jahmal Abbott 07-24-2022 20:33
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Hi Tom, When you login, are you using My 8x8 via login.8x8.com to create support cases? Another thought that comes to see if a Sales Rep can help. Here's a link on reaching a sales rep by phone - How do I reach my salesperson for help with my account? And another thread to reach the rep dedicated ...

RE: Using an "On Call" schedule and routing calls to the user "on call"

Posted By Jahmal Abbott 07-20-2022 23:32
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Hi David, Sounds like Contact Center would be a good fit. The advanced call routing that you're describing could be accomplished with the right configuration. By chance, does your organization use Contact Center in addition to the UCaaS (aka 8x8 Work) platform? ------------------------------ ...

RE: 8x8 mobile app does not ring until call missed on Android

Posted By Jahmal Abbott 07-20-2022 07:16
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Hi Etienne, Thanks for the detailed information. There’s a support article titled Unable to receive notifications on Work for Mobile on Android which may help. Before I switched to iOS, I was using a Samsung phone running an older version of Android and had no issues with notifications on the app. If ...

RE: 8x8 Work App

Posted By Jahmal Abbott 07-09-2022 20:03
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No problem Tim. I don't work for 8x8. They do read the community message and chime on discussions. Another thought for your suggestion is to submit feedback to the app developers and even link this discussion. That way they can make changes based upon what's been brought up in this thread. Here's ...

RE: OBI 300 No SRTP Support

Posted By Jahmal Abbott 07-09-2022 19:50
Found In Community: Open Forum \ view thread
Thanks for the link Jesse. I setup my OBI300 today and while it made an outgoing call with SRTP enabled, the subsequent incoming call was all static leading me to disabling it all together. What comes to mind is as an alternative searching for a SIP speaker that supports SRTP. I’ve seen that Algo is ...

RE: OBI 300 No SRTP Support

Posted By Jahmal Abbott 07-07-2022 18:32
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Hi Jesse, Thanks for bringing this up. I’m not aware of the lack of SRTP on this device. I recently bought this ATA and plan to set this up. In addition, I can validate support for SRTP. More to come soon…

RE: 8x8 Work App

Posted By Jahmal Abbott 07-07-2022 18:19
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Hi Tim, In situations where admins require permissions for users to install apps, 8x8 recommends using the Work for Web app. Check out the knowledge base article What is 8x8 Work for Web and how do I use it? to understand the limitations and how it may affect your environment. The web version is ...

RE: Unwanted SMS

Posted By Jahmal Abbott 07-04-2022 18:07
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@Scott Lucas 8x8 recently added this feature to the desktop app. It doesn't look like it's available on the mobile app yet but it's a start in blocking these annoying messages. ​

RE: Sudden issue with AudioCodes multi-port IP to Analog devices

Posted By Jahmal Abbott 07-02-2022 13:53
Found In Community: Open Forum \ view thread
Thanks for sharing Jordan and I'm sorry to hear this. I'm not familiar with the operation of the devices but I am, in general, familiar with high capacity analog gateways. Curious if you're able to ping these units from your network? Also, if this device has the ability, can you ping back to the 8x8 ...

RE: Service Charge explanation?

Posted By Jahmal Abbott 06-05-2022 13:32
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@Robert Van Brunt made a post Understanding your 8x8 billing which is a good place to start. It also links to a helpful video which breaks down each section of the bill. Looking at my own invoice and interpreting this, my understanding is that service charges relate to the services which you subscribe ...

RE: Ring Group Members Not Receiving Calls To Ring Group on iPhone (iOS)

Posted By Jahmal Abbott 05-31-2022 19:24
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Hi David, Thanks for sharing this detailed information. While I haven’t been able to duplicate your situation, one work around comes to mind. For the traveling nurses, let’s see if logging into the Work for Web app (https://work.8x8.com) on a computer/laptop keeps them online during their shift. ...