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Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly change the agent's status to "Busy," there is an issue when an agent calls another agent using the 8x8 contact pad directory. If agent A calls agent B, agent A's status does ...

Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly change the agent's status to "Busy," there is an issue when an agent calls another agent using the 8x8 contact pad directory. If agent A calls agent B, agent A's status does ...

8x8 is integrated with Salesforce, and users accessing 8x8 in Chrome experience an issue where the first call of the day does not ring. Upon reporting this to 8x8, they mentioned it is due to a browser limitation related to Chrome's Autoplay policy https://developer.chrome.com/blog/autoplay However, ...

Currently, the 8x8 contact pad times out automatically if it is minimized. Agents have to check the contact pad frequently to ensure they are not logged out by the system when it is minimized. Addressing this issue would help agents increase productivity and save time by not having to log back into ...

8x8 Agent Workspace currently does not automatically set the agent status to "Working Offline" when making outbound calls while in "Available" status. If an agent initiates an outbound call without routing it through a queue, their status remains "Available," and they may receive incoming interactions ...