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I am trying to export some reports from QMSA and when exporting it is only giving me the option for XML, should it not be HTML but does not give me the option when prompted to save. I cannot see any relevant setting that would change this, it just gives me the below agent_summary ("agentSign ...

When raising cases within the 8x8 Support Portal platform, is there anything in the pipeline to be able to add screen shots within the text field. Seems every time i need to attach a document with the screen shot and then attach the file to the case. As you can see I can add to this description ...

Thanks for your response guys. Its just you lose the option to have Show Grand Totals when you want to view as Big Three - frustrating There had been a feature request raised for this but not sure how quickly this can be done. I have previously worked on CCPulse and you can do so much more with displaying ...

Can someone please advise why I am unable to set an if equal to zero to show in RED - I have the setting if over 85% to show in Green, and below 85 to show in Amber, but nothing to add if equal to zero. They have a the option within the Consistency Goal to show in RED if zero, but looking to highlight ...

Is there anything in the pipeline to have a search function within the Admin Console > Devices ?? ------------------------------ Andy Cooper ------------------------------

HI, I am looking to see if any one can help in trying to add groups of queues to show RT stats like Waiting in Queue. I can do single queue stats but not a group of queues with the Waiting in Queue RT. Really frustrating as they have a TD metric, but it does not match the RT stat, so I cold have 5 calls ...

Is there a way to report on Supervisors enabling users in and out of queues within 8x8? An audit log to determine who has made changes to users. Thanks Andy

Hi Drew, I have experienced this, and have been able to resolve the issue by clearing the users cache and logging out, close the browser and log back in, if this does not resolve the issue, I would remove 8x8 Work from the PC and go to www.8x8.com/download and re-install 8x8. This works every time. ...

Hi, 1. Looking to find out more regarding the questions within a form, are you able to flag individual questions that have been answered NO, which in turn breaches compliance procedures. For example a question regarding data protection, did the user ask the security questions, if they answer NO, and ...