Glen Blow

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Posted By Glen Blow 09-21-2022 09:42
Found In Community: Open Forum
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Hi everyone I'm one of the product management team for 8x8 Contact Center. We've had some feedback that when you have one or more mandatory transaction codes​ that customers would like their staff to have to press the wrap up button to save their changes. Currently, if all mandatory transaction codes ...
Posted By Glen Blow 09-08-2022 01:20
Found In Egroup: Open Forum
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Hi Jeremy Thanks for the feedback regarding the new contact center experience. I'm a member of the 8x8 Contact Center product team; and always open to hearing both positive and negative feedback since we do want to get things right for our customers. As someone who ran a 130 seat outsourcer contact ...
Posted By Glen Blow 08-10-2022 00:18
Found In Egroup: Open Forum
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Hi Ralston Thanks so much for your feedback and question. I'm one of the product managers within 8x8 Contact Center, so it's always great to hear customers' thoughts and feedback. We've had a lot of feedback about the change of view in the console, and the fact that agent and queue status are not immediately ...