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Hi everyone,

I've recently completed a full setup from scratch for one of our teams in 8x8 Contact Center - including queues, IVR scripts, schedules, wrap codes, agent groups, and QA configuration.

While the setup works well, I've noticed that there are a lot of manual steps involved (e.g. creating queues, adding wrap codes, cloning scripts, assigning agents, configuring schedules, etc.).

Here's a quick overview of what I've done:

• Created inbound & outbound queues

• Built a new IVR script based on an existing one, linked to new schedules and queues

• Set up a dedicated schedule 

• Created multiple wrap and status codes

• Configured Quality Monitoring roles and agent groups

My main question is: How can I reduce the manual steps or partially automate this process for future setups?

I've looked into cloning queues and schedules, but I'm wondering if:

• Anyone is using the 8x8 Admin or Contact Center API to automate setup (queues, wrap codes, etc.)?

• There's a way to import wrap codes or statuses in bulk (CSV, API, or other methods)?

• Other admins have created "template" environments or base configurations they clone for new teams?

Any insights, examples, or references to documentation would be really helpful!

Thanks in advance,

#ContactCenter, #Automation, #AdminSetup, #API

I'm not aware of any bulk methods, I believe that even 8x8 professional services teams face the same manual steps as we do as customers.

Nothing about VCC configuration scales easily in my past experience.