Original Message:
Sent: 09-27-2023 07:09
From: Tiago Bandeira
Subject: VCC - Agent Status Threshold/Warning
Hi Lee,
Thank you so much for your suggestion.
This feature is not yet ready. It is part of our roadmap and ongoing developments, though it is part of more complex initiate to re-do all thresholds and notifications and add more possibilities. Please expect more news by the beginning of next year.
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Tiago Bandeira
8x8 Product Manager
Original Message:
Sent: 09-14-2023 04:10
From: Lee Heppenstall
Subject: VCC - Agent Status Threshold/Warning
Hi All - I've had a request in from a manager who wants alerting when VCC agents have been in Wrap for longer than 5 minutes. I don't see where this can be set in the thresholds. You can set a Real Time - time on status threshold but unable to select a specific status to report on.
Anyone doing anything similar that has a workaround?
Thanks
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Lee Heppenstall
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