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  • 1.  VCC - Agent Status Threshold/Warning

    Posted 09-14-2023 04:11

    Hi All - I've had a request in from a manager who wants alerting when VCC agents have been in Wrap for longer than 5 minutes. I don't see where this can be set in the thresholds. You can set a Real Time - time on status threshold but unable to select a specific status to report on.

    Anyone doing anything similar that has a workaround?

    Thanks



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    Lee Heppenstall
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  • 2.  RE: VCC - Agent Status Threshold/Warning

    Posted 09-15-2023 01:10

    We haven't been able to find a way to do this either - would be interested if anyone else has?

    Would be very useful!



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    David
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  • 3.  RE: VCC - Agent Status Threshold/Warning

    Posted 09-27-2023 07:10
    Edited by Tiago Bandeira 09-27-2023 07:10

    Hi Lee,

    Thank you so much for your suggestion.

    This feature is not yet ready. It is part of our roadmap and ongoing developments, though it is part of more complex initiate to re-do all thresholds and notifications and add more possibilities. Please expect more news by the beginning of next year.



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    Tiago Bandeira

    8x8 Product Manager

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  • 4.  RE: VCC - Agent Status Threshold/Warning

    Posted 09-27-2023 07:16

    Thanks for the update Tiago



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    Lee Heppenstall
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    Original Message


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