Open Forum

 View Only

  • 1.  SMS Not Being Received - Now Calling 8x8 # a "Landline"???

    This message was posted by a user wishing to remain anonymous
    Posted 11-21-2022 03:22
    This message was posted by a user wishing to remain anonymous

    Hello all.  Is anyone else hearing this week that SMS messages cannot be sent to them because their 8x8 number is now considered a "landline"?

    Beginning Tuesday 11/15, I have heard from multiple customers of mine (who I have texted with for many months without issue) that they suddenly cannot send SMS messages to me...but their messages now get kicked back to them saying that my number is a "landline".

    Again, this suddenly started happening on 11/15.  Anyone else seen this? 

    8x8 Team...can you all help?


    Thank you


  • 2.  RE: SMS Not Being Received - Now Calling 8x8 # a "Landline"???

    Posted 11-24-2022 04:25
    Hi

    There are no known issues with SMS.  If you are still receiving reports of an issue please raise a case with our Support team, they will look at examples to investigate the issues you are encountering.

    Thankyou

    ------------------------------
    Alison Stewart
    ------------------------------



  • 3.  RE: SMS Not Being Received - Now Calling 8x8 # a "Landline"???

    This message was posted by a user wishing to remain anonymous
    Posted 11-28-2022 05:36
    This message was posted by a user wishing to remain anonymous

    An issue has definitely existed since 11/15...and I have raised it to the support team - with no success.  This is creating issues for our business.

    Beginning 11/15, Verizon customers texting to our 8x8 numbers get the following response "XXX is a landline #. Reply Y to send all TXT messages to this # as voice messages for 0.25/msg.+ std msg fee. Details @ vtext.com, TexttoLandline". 

    It seems that 8x8 numbers can still send text messages TO Verizon customers...but Verizon customers' texts to 8x8 numbers get rejected with the above message.  Prior to 11/15, there was no issue sending texts between these numbers.  There is obviously some issue between 8x8 and Verizon.  Can someone please investigate this?  Thank you.
    Original Message


  • 4.  RE: SMS Not Being Received - Now Calling 8x8 # a "Landline"???

    Posted 11-28-2022 05:45
    If you reply to me privately with the case number I will ask our Support Team to review your case.
    Thankyou

    ------------------------------
    Alison Stewart
    ------------------------------

    Original Message


Related Content