Open Forum

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

Hey Joe,

My marketing team requests this data as well.

We use the interactions Summary report.

Group by Media and channel name

Count of interactions

Then we filter this against different queues to see the # of interactions the channel was interacted into that queue

Hope this helps!

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

That's close.  I have to remove all the date columns manually and then create subtotals.  8x8 needs to improve their reporting engine.  It really leaves your hands tied.

Hey Joe,

My marketing team requests this data as well.

We use the interactions Summary report.

Group by Media and channel name

Count of interactions

Then we filter this against different queues to see the # of interactions the channel was interacted into that queue

Hope this helps!

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

We run it for month to date and then it looks like the attached file. 

That's close.  I have to remove all the date columns manually and then create subtotals.  8x8 needs to improve their reporting engine.  It really leaves your hands tied.

Hey Joe,

My marketing team requests this data as well.

We use the interactions Summary report.

Group by Media and channel name

Count of interactions

Then we filter this against different queues to see the # of interactions the channel was interacted into that queue

Hope this helps!

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

The key was setting granularity to none.  Thank you!!

We run it for month to date and then it looks like the attached file. 

That's close.  I have to remove all the date columns manually and then create subtotals.  8x8 needs to improve their reporting engine.  It really leaves your hands tied.

Hey Joe,

My marketing team requests this data as well.

We use the interactions Summary report.

Group by Media and channel name

Count of interactions

Then we filter this against different queues to see the # of interactions the channel was interacted into that queue

Hope this helps!

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

I get the channel names, I'd log that as a bug if they don't appear for you.

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

Is that the downloaded version or the online version of the report?

I get the channel names, I'd log that as a bug if they don't appear for you.

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------

downloaded.

------------------------------
Ben Fischer

Original Message:
Sent: 10-18-2023 21:06
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

Is that the downloaded version or the online version of the report?

------------------------------
Joe Konecny

Original Message:
Sent: 10-18-2023 14:07
From: Ben Fischer
Subject: Reporting on contact center channel conversions?

I get the channel names, I'd log that as a bug if they don't appear for you.

------------------------------
Ben Fischer

Original Message:
Sent: 10-18-2023 05:23
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

Also...  Even though the report preview shows the channel name, when you download the data it only has the number not the name.

------------------------------
Joe Konecny

Original Message:
Sent: 10-17-2023 22:09
From: Ben Fischer
Subject: Reporting on contact center channel conversions?

Analytics for Contact Center

Detailed Reports / Interactions

Channel Name = XX XX XX

Date Range X to Y

Just make sure you include the column for wrap up code

You can also schedule it to send you yesterdays results every morning.
------------------------------
Ben Fischer

Original Message:
Sent: 10-17-2023 05:54
From: Joe Konecny
Subject: Reporting on contact center channel conversions?

We have an array of contact center channels (phone numbers) that are used in various sales/marketing campaigns.  These channels are tied to various services such as google/bing search results and presented to prospects on our website or external advertising.  When a call comes in via one of these channels we can track sales conversions via 8x8 transaction codes.  I cannot however find any way to get this information out of 8x8.  None of the reports seem to expose the channel name or even provide a way to subtotal channel calls by transaction code by a date range.  I imagine most marketing people want this information so I expect there is way I can do this however I could use some pointers.

Channel                                                    Qualified              Non-Qualified      Spam

-----------------------------------------------------------------------------------------------------------------------------

google-search (111-111-1111)                 15                                 6                   2

yellow-pages (222-222-2222)                    12                                8                   4

bind-search (333-333-3333)                         4                                 2                  7

------------------------------
Joe Konecny
------------------------------